Standard Terms and Conditions of Business

Please read carefully and pay special attention to all the terms printed in bold.

1. Introduction
These terms and conditions will apply to all bookings for a seminar or conference or workshop or similar event (‘Event’) organised or to be organised by ICAP Training Solutions (Pty) Ltd (“ICAP Training Solutions”).
Please read carefully and pay special attention to all the terms printed in bold.
2. Bookings and Confirmations
2.1 Bookings can be done online or by making direct arrangements with ICAP Training Solutions.
2.2 Confirmation of any booking shall be done in writing. ICAP Training Solutions shall send a tax invoice to an individual to confirm a booking.
2.3 If an individual has booked an Event but does not receive a confirmation until 3 (three) working days prior to the Event date, it is the responsibility of the individual to contact ICAP Training Solutions on to follow-up on the booking.
2.4 Reservations will only be guaranteed once payment has been received in full prior to the start date of the Event.
3. Payment and Refunds
Payment for bookings must be made in advance.
3.1 Only delegates who have made payment in full will be allowed entrance to the Event.
3.2 The price of the Event shall include Value Added Tax as applicable. Prices are to be communicated when booking forms are submitted.
3.3 After payment is made, proof of payment is to be submitted, clearly stating the invoice number thatappears on the invoice. Proof of payment should be emailed to
3.4 Proof of payment must be submitted no later than 2 (two) working days prior to the date of an Event.
3.5 Payment shall be made by electronic funds transfer, or direct deposit to a bank account to be designated on the invoice.
3.6 Individuals shall not be entitled to receive a refund of the Event fee except in circumstances where –
i. there was an overbooking by ICAP Training Solutions;
ii. the Event was cancelled; or
iii. the relevant individual has died or has been hospitalised
4. Cooling-off Period
4.1 All online bookings made are subject to section 44 (Cooling-Off Period) of the Electronic Communications and Transactions Act 25 of 2002, as amended. As such, individuals shall be entitled to cancel this agreement without reason or penalty within 7 (seven) days after the date of the booking.
4.2If the cooling-off period under clause 4.1 does not apply, and a person is a consumer protected by the Consumer Protection Act 68 of 2008 and the person makes a booking as a result of direct marketing, then that person shall be entitled (under section 16 (Consumer’s right to cooling-off period after direct marketing) of the Consumer Protection Act) to cancel this agreement within five (5) business days after the date of the booking.
5. Cancellations
5.1 Participants wishing to cancel a booking must send a written cancellation notice to cancellations will not be accepted.
5.2 Subject to clause 4 above, all cancellations received less than 10 (ten) calendar days prior to the date of the Event shall incur a cancellation fee of 75% (seventy-five) percent of the Event fee.
5.3 Individuals who have booked and paid for an Event but fail to cancel, shall remain liable for the booking and as a result thereof forfeit the Event fee.
5.4 No cancellation fee shall be levied by ICAP Training Solutions on cancellation of a booking for reasons of death or hospitalisation.
6.Limitation of Liability
To the extent permissible in law, ICAP Training Solutions shall not be liable to any person for any loss or damage caused by or arising from any fact or circumstance beyond the reasonable control of ICAP Training Solutions, or which is consequential or incidental or loss or damage of whatever nature and howsoever arising from or in connection with any booking. To the extent permissible in law, ICAP Training Solutions’ liability shall in any event and under all circumstances be limited to the refund of the Event fee.