Telephone Etiquette & Voice skills
All employees, especially front line staff and call centre employees need proper telephone etiquette, which helps them establish a rapport with customers and makes them sound professional and proficient. It also helps them to navigate tough situations and handle unhappy customers effectively.
This two-day workshop focuses on telephone excellence ensuring that participants have the necessary skills and tools to deal with different and difficult customers and handle telephonic communications effectively and appropriately.
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- Lectures 0
- Skill level Beginner
- Language English
- Assessments Self